Frequently Asked Questions
How do I place an order?
Choose your product and colour, add it to your cart and complete checkout. For help, call or WhatsApp 0311-1188204.
How do delivery charges and the advance work?
Rs.200 delivery is added at checkout. After order confirmation, pay Rs.200 in advance before dispatch. This is part of the order total, not an extra charge. We deduct the advance from your courier slip; pay the remaining balance on delivery.
How long does delivery take?
Estimated delivery is 4–7 working days in Pakistan. Sundays and public holidays are excluded. Tracking is shared on WhatsApp after dispatch.
Can I open the parcel before paying?
TCS and Leopards do not allow opening before payment. This may be available with M&P or PostEx where applicable. Confirm with us before dispatch.
What warranty does my product have?
Check the warranty stated for your chosen model. Coverage can differ between phones, watches and accessories. Contact us before ordering if the product page does not specify it.
How do I check PTA approval?
Check the model information and verify the device IMEI using PTA’s official verification service. Contact our IMEI support team if you need help.
Do all phones support 4G, Wi-Fi or WhatsApp?
No. Network and app support depend on the model. Check the individual product specifications before ordering.
Do all smartwatches have AMOLED screens?
Display types vary by model. Check the selected watch’s product specifications for its display type, size and resolution.
Do you offer wholesale orders?
Yes. Call 0311-1188204 or WhatsApp the same number with the models and quantities you need.
How do I request support or an exchange?
For product complaints, contact 0311-1188202 with your order number and issue details. Review our refund policy for the applicable conditions.